Refund Policy

Last updated: August 30, 2026.

Store Name: Binbomall

Website: www.binbomall.com

Business Address: 1000 SW 93rd Ave, Miami, FL 33174, United States

Return Address: 1000 SW 93rd Ave, Miami, FL 33174, United States

Support Email: hello@binbomall.com

Support Phone: +1 769-661-2567

1. Your legal rights

This policy applies to purchases from the merchant identified in the Merchant facts section. It supplements, and does not limit, non-waivable federal, state or local consumer, warranty, product-safety or chargeback rights. If a law provides a stronger remedy, that law controls.

2. Voluntary return period

Unless a defect, error or other legal remedy applies, request a return within the period disclosed with the order and any longer period required by law after delivery at the published support channel in the Merchant facts section or the published support channel in the Merchant facts section. Include the order number, item, reason and preferred remedy. A product-specific window must be disclosed before purchase.

3. Condition and exclusions

Eligible items must be in the condition required by the return instructions, subject to applicable legal rights. Lawful exclusions, including hygiene, customized, final-sale, perishable or digital items where applicable, are: those disclosed before purchase and permitted by applicable law. An exclusion does not apply to a defective, unsafe, misdescribed or incorrectly supplied item where law gives a remedy.

4. Defective, damaged or incorrect goods

Contact us promptly with the order number, description and photographs or carrier evidence if available. We may repair, replace, exchange or refund as appropriate. Do not discard an unsafe item; follow safety instructions. We will provide any remedy required by applicable law.

5. Authorisation and return address

Obtain authorisation before shipping if requested. Return address: the Return Address in the Merchant facts section. Packing and carrier instructions: are supplied through the published support channel after a valid request. Keep tracking and proof of shipment.

6. Fees

Original delivery, return postage, restocking or other charges are handled as follows: as disclosed before purchase and as permitted by law. We will not impose a prohibited fee; where the issue is our error, damage or defect, we will follow the remedy and cost-allocation required by law.

7. Approval and refund timing

After approval and receipt or verification of the item, we issue the refund to the original payment method within the timeframe required by applicable law and the payment provider, subject to provider processing. If that method is unavailable, we will contact you for a lawful alternative. Sales tax is refunded to the extent required by the applicable jurisdiction and transaction.

8. Cancellation and disputes

To request cancellation before dispatch, contact the published support channel in the Merchant facts section. Please contact us before a chargeback so we can investigate, without limiting card-issuer rights. Chargeback contact: the published support channel in the Merchant facts section.

9. Return steps

1. Submit a request through the stated channel within the applicable window.
2. Wait for return instructions or an authorisation number when required.
3. Pack the item safely, remove old labels and use the instructed carrier.
4. Keep the tracking receipt until the refund or other remedy is confirmed.

We may pause a decision while verifying delivery, condition, fraud indicators or a reported defect. We will not use a verification step to defeat a remedy that applicable law requires.

10. Partial refunds, exchanges and replacements

If only part of an order is returned or affected, we may refund or replace that portion and the associated tax or shipping amount to the extent required. An exchange, store credit or replacement is offered only where lawful and accepted by you; you are not required to surrender a non-waivable legal remedy in exchange for a voluntary credit.

11. Gifts, promotions and payment reversals

Gift returns, promotional bundles, free items and discounts may require return of the complete qualifying set or adjustment of the discount, as disclosed before purchase. Refunds can appear as a pending reversal before they post. A bank, wallet or card issuer may display a different posting date, but we will provide the refund record on request.

12. Evidence and contact

We keep return and refund records for the period reasonably needed for accounting, fraud prevention, legal compliance and disputes. Questions should include the order number and be sent to the published support channel in the Merchant facts section; never include a full card number or password.